Hand in Health Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Effective date: October 21, 2026

Hand in Health Massage & Wellness LTD, doing business as Hand in Health Massage Therapy, is required by law to protect the privacy of your health information, give you this notice of our legal duties and privacy practices, notify you if a breach affects your unsecured health information, and follow the terms of the notice currently in effect. This notice applies to all care you receive from our massage therapists, chiropractor, acupuncturists and personal trainers.

Treatment. We use your health information to provide and coordinate your care, and we share it among our providers and with other health care providers treating you. Example: your massage therapist may share notes with our chiropractor so your care plan works together, or we may send a treatment summary to the physician who referred you.

Payment. We use and share your health information to bill and get paid for your care. Example: we share information with the VA to be paid for care provided through the Community Care program, or we prepare a superbill you can send to your insurance.

Health care operations. We use your health information to run our practice, train staff, review quality and contact you when needed. Example: we use your visit history to send appointment reminders.

Business associates. We share information with companies that perform services for us, such as our scheduling and patient records system and our payment processor. They must sign an agreement to protect your information.

People involved in your care. We may share information with a family member, friend or caregiver involved in your care or payment, unless you tell us not to. For patients under 18, we share information with the parent or guardian who consented to treatment.

Other uses and disclosures allowed or required by law

We may share your information without your written permission when the law allows or requires it, including:

When required by federal, state or local law
For public health activities, such as reporting suspected abuse or neglect, or preventing disease
To health oversight agencies, such as the New York State Education Department, which licenses our providers
In response to a court order, subpoena or other legal process
To law enforcement, as limited by law
To prevent a serious threat to someone’s health or safety
For workers’ compensation claims
For military, veterans and other specialized government functions
To coroners, medical examiners and funeral directors

New York law gives extra protection to some sensitive information, such as HIV-related information. When state law is stricter than HIPAA, we follow state law.

Uses that require your written permission

We will not use or share your health information for the following without your signed authorization:

Marketing that uses your health information
Selling your health information (we never do this)
Posting testimonials, photos or videos that identify you as a patient
Sharing treatment information with a team, school or employer, such as an athletic trainer, unless the law otherwise allows it
Any other purpose not described in this notice

You may revoke an authorization in writing at any time, except for information we already shared while relying on it.

Your rights

Get a copy of your records. You can ask to see or get a paper or electronic copy of your health records. We will respond within 30 days and may charge a reasonable, cost-based fee as allowed by law.
Ask us to correct your records. If you think information is wrong or incomplete, ask us in writing to amend it. If we say no, we will explain why in writing.
Request confidential communications. You can ask us to contact you a certain way, such as only by mobile phone or at a different address. We will agree to reasonable requests.
Ask us to limit what we use or share. We are not required to agree, except that if you pay for a service in full out of pocket, you can ask us not to share it with your health plan, and we will agree unless the law requires us to share it.
Get a list of disclosures. You can ask for a list of the times we shared your health information in the six years before your request, other than for treatment, payment, operations and certain other purposes. One list a year is free.
Get a paper copy of this notice at any time, even if you agreed to receive it electronically.
Choose someone to act for you. A legal guardian or a person with your health care power of attorney can exercise these rights for you.

Complaints

If you believe your privacy rights were violated, contact our Privacy Officer below. You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at hhs.gov/ocr/complaints, by calling 1-877-696-6775, or by mail to 200 Independence Avenue SW, Washington, DC 20201. We will not retaliate against you for filing a complaint.

Changes to this notice

We may change this notice, and changes will apply to all information we have about you. The current notice will be posted at our clinic and on our website, and you may ask for a copy at any time.

Contact our Privacy Officer

Kyle Hierholzer, Privacy Officer
Hand in Health Massage Therapy
301 Plainfield Rd, Ste 180, Syracuse, NY 13212
Email: office@handinhealth.com
Text: 315-937-2300